Transparency & Trust
At Isa Shop, we believe your journey to wellness should be seamless. Our 2026 store policies are designed to protect your health, your data, and your peace of mind.
Our Philosophy on Customer Care
When you choose Isa Shop for your nutraceuticals or essential vitamins, you aren't just a customer; you are a partner in health. We recognize that waiting for a shipment of vitality boosters or immune support can be an anxious time, especially when your routine depends on it.
That is why we have invested in state-of-the-art logistics and ultra-secure data protocols. Our 2026 policy update ensures that every interaction—from the moment you click "order" to the day you recycle our eco-friendly packaging—is handled with the highest level of transparency and professional ethics.
Shipping & Fulfillment
Processing Time
All orders placed before 2:00 PM EST are processed the same business day. For orders involving sensitive items like probiotics, we use climate-controlled packaging.
- • Standard Processing: 12-24 Hours
- • Weekend Orders: Processed Monday
- • Holiday Impacts: Expect 24h delay
Domestic Routes
We ship to all 50 states, including PO Boxes for small items like beauty supplements. Larger fitness gear may require a physical address.
- • Standard (3-5 days): $5.99
- • Express (1-2 days): $14.99
- • Free Shipping: Orders over $75
Global Reach
Wellness has no borders. We ship to over 40 countries, handling all customs documentation to ensure your hormonal health aids arrive safely.
- • Canada/UK: 7-10 Days
- • EU/Asia: 10-14 Days
- • Import Duties: Calculated at checkout
Special Note on Temperature Sensitivity
Certain items, such as our Organic Cosmetics and specific live cultures, are shipped in thermal-regulated containers. During extreme weather months, we may hold shipments for 24 hours to ensure your product arrives with its bio-activity intact.
Shipping & Eligibility Tool
Get an instant estimate for your 2026 wellness orders.
Enter your details to see shipping costs and return window.
Returns & Refunds
We stand behind the quality of every multivitamin and fitness accessory we sell. If it doesn't meet your expectations, our process is simple.
30-Day Happiness Guarantee
For most products, including weight management supplements and stress relief aids, we offer a 30-day return window. Items must be unopened and in their original packaging to ensure hygiene and safety for all customers.
Damaged or Defective Items
If your order arrives damaged—whether it's a cracked glass bottle of cleansing serum or a torn package—contact us within 48 hours. We will ship a replacement immediately at no extra cost.
Non-Returnable Items
Due to health and safety regulations, certain items cannot be returned once the seal is broken:
- Opened Prenatal Vitamins
- Used Sleep Aids
- Custom-mixed nutritional powders
- Opened Menopause Support packages
How to Initiate a Return
- Visit our Support Portal.
- Enter your Order Number and Email.
- Select the items you wish to return and the reason.
- Print the prepaid shipping label (if eligible).
- Drop off at any authorized courier point.
Local Pickup &
Same-Day Delivery
For our customers near our major wellness hubs (New York, London, Toronto), we offer specialized local services. Need your pre-workout boost right now? Choose local pickup at checkout.
Store Pickup
Ready in 2 hours. Available 9 AM - 7 PM.
Urban Courier
Same-day delivery within 10 miles of hubs for orders over $50.
Your Privacy is Sacred
In the age of health-tech, we understand that your nutritional choices are private. Our 2026 data protocols exceed GDPR and HIPAA standards to ensure your health profile remains yours alone.
Encryption & Transactions
We use AES-256 bank-level encryption for all payment data. We do not store your credit card details; instead, we use secure tokenization through trusted providers like Stripe and PayPal. When you purchase calcium supplements or cardiovascular support, your transaction is a closed loop.
Data Minimization
We only collect the data necessary to fulfill your order. Your health interests (e.g., browsing for weight management) are used only to improve your personalized experience and are never sold to third-party advertisers or insurance companies.
Cookie Policy
We use cookies to remember your cart and preferred language. You can opt out of non-essential cookies via our consent manager at any time. Our goal is to provide a clean, distraction-free environment for you to explore our expert nutritional advice.
Your Rights
Under 2026 regulations, you have the right to request a full export of your data or to have it permanently deleted from our servers. Contact our Data Protection Officer through the Contact Page to exercise these rights.
Frequently Asked Questions
How do I track my order?
Once your order ships, you will receive an email with a unique tracking number. You can also view real-time updates by logging into your account or visiting our FAQ section for more tracking details.
What happens if a package is lost?
If your tracking shows "Delivered" but you haven't received it, please wait 24 hours as couriers sometimes pre-scan. If it’s still missing, we will open an investigation and either reship your items (like those critical natural supplements) or offer a full credit.
Can I cancel an order after it's placed?
You have a 30-minute window to cancel directly from your confirmation email. After that, our automated warehouse begins picking your holistic health solutions, and the order cannot be halted.
Need Further Clarification?
Our team of wellness advisors is ready to help you with any questions regarding our products or your order status.